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Q. Do I need to invest in a new support contract if I switch apps on my Cisco SRE module? A. No. The Cisco SASU deal connected to the Cisco SRE module handles all existing and upcoming applications that may possibly run on that module. Q. Do I require to buy a new aid contract if I shift programs from a single Cisco SRE module to yet another? A. The response is dependent on the design of Cisco SRE to which the software is going and regardless of whether there is by now a SASU contract connected to that module. Look at a few instances: one. If the Cisco SRE to which the application moves currently has a SASU deal connected, assist for the software would carry on. 2. If the program moves from a single type of Cisco SRE (for example, SRE 710 SM) that has SASU hooked up to the similar product of Cisco SRE (for case in point, SRE 710 SM) that does not have SASU attached, as very long as you notify Cisco about the move a new SASU deal is not needed. The terms and problems of the authentic SASU deal would carry on to utilize. three. If the application moves from one design of Cisco SRE (for instance, SRE 710 SM) that has SASU hooked up to a different type of Cisco SRE (for case in point, SRE 910 SM) that does not have SASU connected, you must purchase a new SASU contract that addresses the applications on the Cisco SRE 910 SM. You can apply a credit score from the original SASU deal towards invest in of the new 1. Please inquire with your local Cisco account consultant. Q. Does Cisco SMARTnet support protect spares? A. The Cisco SMARTnet deal covers each the program and spares. You ought to notify Cisco, however, when you substitute a component of the router with a spare to make certain ongoing assistance protection. Q. Is the Cisco SMARTnet Service protection various for process and spare element quantities on Cisco SRE modules? A. No. Process and spare part figures are supplied with the same Cisco SMARTnet Provider protection. You ought to notify Cisco, even so, when you swap a element of the router with a spare to assure ongoing assistance coverage. Q. Are multiyear support contracts accessible for the SRE module or for the programs? A. Multiyear SASU contracts for apps jogging on SRE modules are accessible in two- and three-year renewable conditions. Q. Cisco SRE seven hundred and SRE 710 SM and Cisco SRE 900 and SRE 910 SM modules help discipline-replaceable challenging disks. Does my assist deal go over difficult disk substitute? A. A Cisco SMARTnet Service contract on the Cisco ISR G2 chassis consists of components replacement, which includes the area-replaceable tricky drives. Q. What is the return-supplies-authorization (RMA) approach for blank Cisco SRE modules? A. The RMA approach for Cisco SRE modules follows our normal help pointers. Warranty support is offered by the position of sale. Clients need to make contact with their licensed Cisco reseller or spouse for assistance. Consumers who obtained immediately from Cisco need to contact us as a result of our Customer Interaction Network (CIN). Q. What is the RMA approach for Cisco SRE modules with preinstalled apps such as the Cisco SRE 710 shipped with Cisco Unity Categorical? Will the alternative Cisco SRE 710 module be delivered with Cisco Unity Specific preinstalled? A. The Cisco SRE module will be delivered with the back again blank. When you acquire the module, obtain the SRE software, Cisco Unity Express in this example, from Cisco Link Online and set up it on the blank Cisco SRE module. Use the software licenses from the first Cisco SRE module to activate the new application. Q. What is the RMA procedure for Cisco SRE modules with AXP moreover a third-social gathering application such as a Cisco SRE 910 delivered with AXP and Infoblox Core Expert services? Will the substitute Cisco SRE 910 ship with AXP and the 3rd-get together program preinstalled? A. The RMA approach is the similar as explained earlier nonetheless, except if normally set forth in supplemental terms and conditions to the Stop User License Agreement, software package from unbiased software program suppliers that is applied with the Cisco SRE modules is issue to the conditions and problems of finish-person license agreements or comparable contracts furnished by the relevant impartial computer software vendor. Q. Can one particular chassis carry a number of SASU contracts? If so, do they all want to have the exact same stop date? A. Simply because a chassis can have many Cisco SREs, it is essential to order a company agreement for each, but every single of the support orders can be put underneath a one SASU contract. The service orders can have the exact same conclude date if used to 1 contract when buying, even if they are bought at diverse moments. Q. Do a number of SASU contracts have to have the similar end day as the Cisco SMARTnet contract on the chassis? A. The SASU agreement and the Cisco SMARTnet agreement can have the exact same stop date, but they do not have to.