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| − | Q. Do I need to purchase a new assist agreement if I switch applications on my Cisco SRE module?
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| − | A. No. The Cisco SASU deal hooked up to the Cisco SRE module handles all present and foreseeable future purposes that might run on that module.
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| − | Q. Do I need to acquire a new assist deal if I transfer programs from 1 Cisco SRE module to a different?
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| − | A. The remedy relies upon on the design of Cisco SRE to which the app is transferring and no matter if there is presently a SASU agreement hooked up to that module. Think about a few scenarios:
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| − | one. If the Cisco SRE to which the application moves previously has a SASU contract hooked up, help for the app would keep on.
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| − | 2. If the program moves from one product of Cisco SRE (for instance, SRE 710 SM) that has SASU attached to the exact same design of Cisco SRE (for illustration, SRE 710 SM) that does not have SASU hooked up, as extended as you notify Cisco about the shift a new SASU contract is not required. The terms and circumstances of the authentic SASU agreement would continue on to apply.
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| − | 3. If the program moves from a single product of Cisco SRE (for example, SRE 710 SM) that has SASU connected to a different model of Cisco SRE (for illustration, SRE 910 SM) that does not have SASU hooked up, you must acquire a new SASU agreement that handles the programs on the Cisco SRE 910 SM. You can utilize a credit score from the unique SASU agreement towards buy of the new one. Remember to inquire with your regional Cisco account representative.
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| − | Q. Does Cisco SMARTnet support protect spares?
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| − | A. The Cisco SMARTnet deal addresses equally the method and spares. You must notify Cisco, on the other hand, when you exchange a element of the router with a spare to ensure ongoing aid coverage.
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| − | Q. Is the Cisco SMARTnet Company coverage distinct for process and spare element figures on Cisco SRE modules?
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| − | A. No. Process and spare component numbers are furnished with the exact same Cisco SMARTnet Provider coverage. You ought to notify Cisco, however, when you exchange a element of the router with a spare to guarantee ongoing assist coverage.
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| − | Q. Are multiyear aid contracts accessible for the SRE module or for the apps?
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| − | A. Multiyear SASU contracts for purposes jogging on SRE modules are readily available in two- and three-yr renewable phrases.
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| − | Q. Cisco SRE 700 and SRE 710 SM and Cisco SRE 900 and SRE 910 SM modules assist area-replaceable challenging disks. Does my help deal cover difficult disk replacement?
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| − | A. A Cisco SMARTnet Services deal on the Cisco ISR G2 chassis consists of components replacement, which include the field-replaceable hard drives.
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| − | Q. What is the return-products-authorization (RMA) course of action for blank Cisco SRE modules?
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| − | A. The RMA procedure for Cisco SRE modules follows our normal aid recommendations. Guarantee aid is furnished by the position of sale. Customers should speak to their authorized Cisco reseller or companion for aid. Consumers who purchased directly from Cisco need to get in touch with us by means of our Purchaser Interaction Network (CIN).
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| − | Q. What is the RMA method for Cisco SRE modules with preinstalled apps this sort of as the Cisco SRE 710 delivered with Cisco Unity Categorical? Will the substitute Cisco SRE 710 module be delivered with Cisco Unity Convey preinstalled?
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| − | A. The Cisco SRE module will be delivered with the again blank. When you be given the module, obtain the SRE application, Cisco Unity Convey in this instance, from Cisco Connection On the internet and set up it on the blank Cisco SRE module. Use the app licenses from the original Cisco SRE module to activate the new app.
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| − | Q. What is the RMA process for Cisco SRE modules with AXP in addition a third-get together software this kind of as a Cisco SRE 910 shipped with AXP and Infoblox Core Companies? Will the substitute Cisco SRE 910 ship with AXP and the 3rd-celebration app preinstalled?
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| − | A. The RMA course of action is the same as described earlier nonetheless, unless of course or else set forth in supplemental phrases to the Conclude Person License Agreement, software program from unbiased software package suppliers that is utilised with the Cisco SRE modules is matter to the phrases and ailments of conclusion-consumer license agreements or comparable contracts provided by the applicable independent software vendor.
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| − | Q. Can one chassis carry several SASU contracts? If so, do they all need to have the same conclusion day?
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| − | A. Because a chassis can have multiple Cisco SREs, it is important to order a company deal for every single, but every of the provider orders can be place below a solitary SASU agreement. The service orders can have the very same conclude date if applied to just one agreement when purchasing, even if they are purchased at distinct moments.
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| − | Q. Do multiple SASU contracts have to have the very same stop date as the Cisco SMARTnet agreement on the chassis?
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| − | A. The SASU agreement and the Cisco SMARTnet agreement can have the very same end day, but they do not have to.
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