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| − | Q. Do I need to have to purchase a new assistance contract if I switch applications on my Cisco SRE module?
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| − | A. No. The Cisco SASU deal connected to the Cisco SRE module handles all latest and potential applications that may run on that module.
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| − | Q. Do I need to have to acquire a new assist agreement if I transfer applications from a single Cisco SRE module to an additional?
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| − | A. The response is dependent on the design of Cisco SRE to which the program is relocating and whether or not there is already a SASU contract hooked up to that module. Contemplate a few situations:
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| − | one. If the Cisco SRE to which the application moves presently has a SASU contract connected, support for the application would carry on.
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| − | two. If the application moves from one type of Cisco SRE (for instance, SRE 710 SM) that has SASU connected to the very same type of Cisco SRE (for instance, SRE 710 SM) that does not have SASU attached, as long as you notify Cisco about the shift a new SASU agreement is not expected. The conditions and problems of the authentic SASU deal would keep on to implement.
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| − | three. If the app moves from one design of Cisco SRE (for instance, SRE 710 SM) that has SASU hooked up to a distinct product of Cisco SRE (for instance, SRE 910 SM) that does not have SASU hooked up, you should invest in a new SASU contract that addresses the apps on the Cisco SRE 910 SM. You can implement a credit score from the unique SASU deal towards obtain of the new just one. Be sure to inquire with your nearby Cisco account consultant.
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| − | Q. Does Cisco SMARTnet assist cover spares?
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| − | A. The Cisco SMARTnet contract covers the two the process and spares. You need to notify Cisco, nonetheless, when you swap a component of the router with a spare to ensure continued assistance protection.
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| − | Q. Is the Cisco SMARTnet Company coverage diverse for system and spare component quantities on Cisco SRE modules?
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| − | A. No. Process and spare element quantities are offered with the exact same Cisco SMARTnet Service coverage. You have to notify Cisco, on the other hand, when you swap a part of the router with a spare to make sure ongoing help protection.
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| − | Q. Are multiyear assist contracts accessible for the SRE module or for the purposes?
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| − | A. Multiyear SASU contracts for purposes managing on SRE modules are readily available in 2- and 3-yr renewable phrases.
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| − | Q. Cisco SRE 700 and SRE 710 SM and Cisco SRE 900 and SRE 910 SM modules help area-replaceable difficult disks. Does my assist deal protect tough disk alternative?
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| − | A. A Cisco SMARTnet Provider contract on the Cisco ISR G2 chassis includes components substitution, such as the subject-replaceable challenging drives.
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| − | Q. What is the return-resources-authorization (RMA) process for blank Cisco SRE modules?
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| − | A. The RMA procedure for Cisco SRE modules follows our typical assistance tips. Warranty support is presented by the place of sale. Clients ought to get hold of their approved Cisco reseller or spouse for help. Customers who ordered immediately from Cisco need to make contact with us through our Customer Interaction Network (CIN).
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| − | Q. What is the RMA course of action for Cisco SRE modules with preinstalled applications this sort of as the Cisco SRE 710 delivered with Cisco Unity Specific? Will the alternative Cisco SRE 710 module be transported with Cisco Unity Specific preinstalled?
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| − | A. The Cisco SRE module will be shipped with the back blank. When you acquire the module, download the SRE application, Cisco Unity Specific in this example, from Cisco Link Online and install it on the blank Cisco SRE module. Use the application licenses from the first Cisco SRE module to activate the new software.
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| − | Q. What is the RMA process for Cisco SRE modules with AXP in addition a third-social gathering program these kinds of as a Cisco SRE 910 shipped with AXP and Infoblox Core Expert services? Will the alternative Cisco SRE 910 ship with AXP and the third-get together app preinstalled?
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| − | A. The RMA procedure is the same as described previously even so, except usually established forth in supplemental terms and conditions to the End Person License Arrangement, software from impartial software package suppliers that is utilised with the Cisco SRE modules is issue to the terms and conditions of end-consumer license agreements or related contracts presented by the applicable unbiased software package vendor.
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| − | Q. Can one chassis carry a number of SASU contracts? If so, do they all want to have the very same end date?
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| − | A. Simply because a chassis can have many Cisco SREs, it is essential to order a company contract for every single, but each of the service orders can be place underneath a one SASU deal. The support orders can have the exact same end date if applied to one particular deal when purchasing, even if they are ordered at diverse occasions.
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| − | Q. Do several SASU contracts have to have the same conclude day as the Cisco SMARTnet deal on the chassis?
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| − | A. The SASU deal and the Cisco SMARTnet agreement can have the very same conclude date, but they do not have to.
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