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| − | Q. Do I need to obtain a new aid agreement if I switch applications on my Cisco SRE module?
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| − | A. No. The Cisco SASU agreement attached to the Cisco SRE module covers all present and upcoming programs that may operate on that module.
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| − | Q. Do I will need to buy a new assist contract if I move purposes from one particular Cisco SRE module to another?
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| − | A. The remedy depends on the product of Cisco SRE to which the application is transferring and whether there is previously a SASU agreement connected to that module. Take into account 3 instances:
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| − | 1. If the Cisco SRE to which the software moves by now has a SASU deal hooked up, help for the app would continue on.
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| − | two. If the program moves from one particular product of Cisco SRE (for instance, SRE 710 SM) that has SASU attached to the same design of Cisco SRE (for case in point, SRE 710 SM) that does not have SASU hooked up, as long as you notify Cisco about the transfer a new SASU deal is not required. The terms and ailments of the unique SASU agreement would proceed to implement.
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| − | three. If the app moves from 1 product of Cisco SRE (for case in point, SRE 710 SM) that has SASU attached to a distinct model of Cisco SRE (for illustration, SRE 910 SM) that does not have SASU attached, you have to buy a new SASU deal that addresses the programs on the Cisco SRE 910 SM. You can use a credit from the authentic SASU agreement toward buy of the new a single. Make sure you inquire with your neighborhood Cisco account representative.
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| − | Q. Does Cisco SMARTnet help go over spares?
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| − | A. The Cisco SMARTnet contract handles both the technique and spares. You must notify Cisco, nevertheless, when you substitute a part of the router with a spare to assure continued support protection.
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| − | Q. Is the Cisco SMARTnet Service protection different for method and spare element figures on Cisco SRE modules?
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| − | A. No. Program and spare aspect figures are furnished with the very same Cisco SMARTnet Provider protection. You must notify Cisco, nevertheless, when you change a component of the router with a spare to make sure ongoing assistance coverage.
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| − | Q. Are multiyear assist contracts accessible for the SRE module or for the programs?
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| − | A. Multiyear SASU contracts for apps jogging on SRE modules are offered in two- and 3-yr renewable phrases.
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| − | Q. Cisco SRE 700 and SRE 710 SM and Cisco SRE 900 and SRE 910 SM modules support field-replaceable difficult disks. Does my help contract cover challenging disk replacement?
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| − | A. A Cisco SMARTnet Company deal on the Cisco ISR G2 chassis involves hardware replacement, including the field-replaceable hard drives.
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| − | Q. What is the return-products-authorization (RMA) procedure for blank Cisco SRE modules?
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| − | A. The RMA approach for Cisco SRE modules follows our normal assist tips. Warranty assistance is supplied by the place of sale. Buyers need to speak to their licensed Cisco reseller or spouse for assistance. Consumers who bought specifically from Cisco must speak to us as a result of our Customer Interaction Network (CIN).
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| − | Q. What is the RMA approach for Cisco SRE modules with preinstalled apps these kinds of as the Cisco SRE 710 delivered with Cisco Unity Convey? Will the substitution Cisco SRE 710 module be shipped with Cisco Unity Categorical preinstalled?
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| − | A. The Cisco SRE module will be delivered with the back again blank. When you be given the module, download the SRE program, Cisco Unity Convey in this illustration, from Cisco Connection On the web and install it on the blank Cisco SRE module. Use the application licenses from the original Cisco SRE module to activate the new program.
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| − | Q. What is the RMA approach for Cisco SRE modules with AXP additionally a 3rd-celebration program these as a Cisco SRE 910 transported with AXP and Infoblox Core Solutions? Will the alternative Cisco SRE 910 ship with AXP and the third-party application preinstalled?
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| − | A. The RMA approach is the similar as described earlier on the other hand, except in any other case established forth in supplemental terms to the Finish User License Arrangement, software program from impartial computer software suppliers that is employed with the Cisco SRE modules is subject matter to the conditions and situations of conclusion-consumer license agreements or very similar contracts supplied by the relevant independent software vendor.
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| − | Q. Can just one chassis carry numerous SASU contracts? If so, do they all require to have the same end day?
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| − | A. Because a chassis can have multiple Cisco SREs, it is necessary to purchase a support deal for every, but just about every of the support orders can be place below a single SASU deal. The provider orders can have the same stop date if used to just one deal when purchasing, even if they are bought at different periods.
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| − | Q. Do a number of SASU contracts have to have the similar stop day as the Cisco SMARTnet agreement on the chassis?
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| − | A. The SASU contract and the Cisco SMARTnet deal can have the exact same end date, but they do not have to.
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